Your healthcare operations team, without the extra overhead.

CareOps provides remote administrative support for medical practices and non-medical home care agencies. This can include patient calls, appointment coordination, caregiver scheduling, follow-ups, and routine operational reporting.

Yes. We support both US medical practices and non-medical home care agencies, with responsibilities and workflows scoped to the needs of each organization.

We learn how your team works, agree on tasks and communication protocols, and coordinate support remotely through approved systems and documented processes.

Access depends on the software, your approval, and the appropriate security and contractual arrangements. We discuss system requirements before any work begins.

Yes. Responsibilities, coverage arrangements, escalation rules, and reporting can be defined together around your workflow and operational requirements.

We aim to establish clear access controls, documented procedures, appropriate training, and secure client-approved workflows. Applicable requirements and Business Associate Agreements will be addressed where required before relevant services begin.

Start by telling us about your organization and where support would be useful. We can discuss your current process, systems, and a practical starting point.

We define the tasks in and out of scope, coverage windows, approved systems and access, escalation contacts, and the updates or reports that are useful to your team.

CareOps provides administrative support only. Clinical judgment, triage, diagnosis, treatment, and care decisions stay with your qualified staff; we follow your agreed routing instructions for clinical questions.